Intermac provides the very highest level of Customer support in our industry.
Biesse Group employs over 80 full-time professionals specifically dedicated to providing technical support for the North American market. This core group is complemented by a global, networked team of technicians and engineers who work together and share knowledge to resolve your service requests efficiently and effectively. Additionally, machine software training is available in one of Intermac’s four Tech Centers located across North America (Charlotte, Anaheim, Toronto and Montreal).
We utilize a custom Oracle system to track calls and maintain accurate machine history with increased technical staff on hand to maintain and improve Customer response time. Intermac webex provides operators with a direct connection from their machine’s PC to our service department. Our service is backed by BiesseGroup Care, the superior standard warranty in the industry.