Services

Service & Parts

Intermac promotes, nurtures and develops close and constructive relationships with customers in order to better understand their needs and improve its products and after-sales service through two dedicated areas: Intermac Service and Intermac Parts.

With its global network and highly specialised team, it offers technical service and machine/component spares anywhere in the world on-site and 24/7 on-line.
Direct, seamless co-ordination of service requests between Service and Parts.Support for Key Customers by dedicated Biesse personnel, either in-house and/or at the customer's site.

Intermac Service

  • Machine and system installation and commissioning.
  • Training centre dedicated to Intermac Field engineers, subsidiary and dealer personnel; client training directly at client's site.
  • Overhaul, upgrade, repair and maintenance.
  • Remote troubleshooting and diagnostics.
  • Software upgrade.

Reserved for customers:

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Reserved for dealers:

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Intermac Parts

  • Original Intermac spares and spare kits customised for different machine models.
  • Spare part identification support.
  • Offices of DHL, UPS and GLS logistics partners located within the Biesse spare part warehouse, with multiple daily pick-ups.
  • Order fulfilment time optimised thanks to a global distribution network with de-localised, automated warehouses.

Reserved for dealers:

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Intermac Service
Via dell'Economia, 40
61122 Pesaro (Italy) 
Tel. +39 0721 483500
Fax +39 0721 481962
intermac.service@intermac.com (technical support)
intermac.parts@intermac.com (spare parts enquire)

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