INTERMAC PARTS

ALWAYS AT YOUR DISPOSAL

Intermac Parts department is composed of 30 highly-qualified individuals in Italy and worldwide, with a daily mission: to meet the needs of customers within the shortest possible time-frame.

Intermac Parts

Every day, more than 150 order and supply requests are received and handled, all with the utmost professionalism.

Thanks to a number of agreements with major courier companies, the replacement components provided by Intermac Parts in order to keep Intermac machinery in perfect working order can be delivered rapidly across the world.

The distribution network is composed of Biesse’s branch offices around the world, and numerous representatives who can provide an immediate response to all requests received.

THE NUMBERS
Intermac Parts numbers
Customers are provided with the opportunity to speak to specialised staff, who in turn can call upon the expertise of the entire company.
30
spare part staff in Italy and worldwide
20
engineers manning our Teleservice Centre
35
certified dealer
50
training courses in a variety of languages every year
OUR PERFORMANCES
Intermac Parts
75
requests managed every day
45
Shipments per day
95%
of orders for machine downtime processed within 24 hours
95%
shipments delivered by the date agreed with the customer
REPLACEMENT PARTS WAREHOUSE
An automated process
The replacement parts warehouse lies at the heart of this process: with an all-new handling system and automatic storage, it contains over 8,000 items, so that all the major components from Intermac machines dating back more than 15 years are available at all times.
Intermac Parts
Parts
Connected with our customers.
The new online spare parts portal reserved for Intermac customers, allowing them to get to know and surf their machinery as well as order and purchase spare parts directly.
More info
Intermac Parts
Via dell'Economia, 40
61122 Pesaro (Italy)
Tel. +39 0721 483500
Fax +39 0721 481962
intermac.service@intermac.com
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